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What are the most common deposit claims at the end of a tenancy?
Posted by Ed on 14 May 2018
When it comes to making a claim for all or part of the deposit from a tenant, the burden of proof rests with the landlord or agent.

Here are some of the most common issues raised at the end of a tenancy and the types of evidence required to make a successful claim:

Garden issues
Necessary evidence: If the garden has not been maintained to the standard set out at the start of the tenancy, you'll need to provide the tenancy agreement alongside signed copies of both the check-in and check-out inventories. As with most claims, supplementary photographic evidence or indication of inspections and visits are also likely to help your cause.

Outstanding bills
Necessary evidence: In this instance, when the tenant has not been directly paying the bills, you will need to provide a copy of the tenancy agreement as well as copies of any outstanding or unpaid bills from over the course of the tenancy.

Rent arrears
Necessary evidence: Bank accounts statements and full statements of the rent account will be needed in this instance, if you can prove you have contacted the tenant - either via email or letter - about outstanding rental payments, this evidence could also come in handy.

Additional cleaning
Necessary evidence: Cleaning is often a more complicated claim and it is for this reason that it is one of the most common. Landlords or agents will be required to provide the tenancy agreement as well as inventory reports. Timed photographs and evidence of correspondence or inspections will supplement the claim. The adjudicator will make the decision based on whether the property was returned in the same condition it was let, rather than the amount of cleaning required by the landlord.

Property damage
Necessary evidence: The two pieces of evidence which will almost certainly be required for evidence in this scenario are the tenancy agreement and signed check-in and check-out inventory reports. On top of this, you could also provide photos and proof of mid-term inspections of the property to help substantiate your claim.
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